Cool Ideas, leading ISP in Johannesburg requires an IT Customer Service Analyst to join our team
Job Functions:
- Logging of incoming tickets
- Handle first line troubleshooting
- Customer service calls (All departments)
- Provide technical support
- Escalations of queries
- Willing to perform shift work
- Provide follow up support
Experience and Knowledge required:
- A minimum of 12 months Call Centre experience
- A minimum of 12 months Customer Service experience
- ISP Technical Experience
- The ability to work under pressure
Qualifications:
- Information Technology related qualification
